Policies

Payment

I accept all major credit cards and Paypal for full payment at time of purchase in USD currency. I do not accept e-checks through Paypal.  We ship to CONFIRMED addresses only on all Paypal orders. Orders go directly to shipping and can not be cancelled once placed. If you request an order cancellation and it is approved, credit card processing Fees will be deducted from all refunds

Shipping

USA Shipping: Order processing will be delayed during the Holidays.  Orders are processed and shipped within 1-4 business days (Monday through Thursday)  of confirmed payment via USPS First Class, or Priority Mail. Orders $250 and over will require signature at time of delivery. 

(USPS is still experiencing delays due to COVID in some areas and has also suspended collecting signatures in some areas.)

Most U.S. orders can be expected within 5-8 business days once shipped. The total time needed to deliver your package may be longer.  I am not responsible for delays in delivery due to events beyond my control, including, holidays, labor strikes, transportation company delays and acts of nature. We can not guarantee any dates of delivery,

Gift Wrapping: Contact me for options and additional costs. 

 

International Shipping: I offer shipping to select countries via USPS First Class International or Priority Mail International. The average days listed at checkout are based off of USPS website information. Shipping may take longer than estimated, even a couple months if it gets held up in customs. (USPS is experiencing significant delays due to COVID .)  Some items such as fragrances, can not be shipped internationally at this time.


 

International orders can not exceed $399 for USPS First Class International or Priority Mail International per order.  This is the maximum amount I can ship per package.

VAT/Import taxes are not included in item prices. We are not VAT registered and do not collect taxes on your behalf. These fees are the responsibility of the buyer to be paid in their country at time of delivery.  Some carriers charge additional brokerage fees on top of the VAT and import taxes.

Any item that is returned to sender because buyer failed to pick it up, sign for it, or pay the VAT/Import fees will be charged 15% restocking fee on order amount plus all costs and shipping fees associated with sending the order. Order only refunded original item cost MINUS the original shipping and fees and 15% restocking fee after I received the item back. For International shipments this could take a few months or longer depending on customs. If you want the item resent to you, additional shipping charges for the new shipment will apply. 

 

Missing Mail:  in the rare case of a package that is believed to be lost, please allow 10 business days for your package to arrive after last scan, especially during the holidays or other peak times, when postal service delays are the norm. Delays can occur do to weather, improper routing, larger volumes of packages, etc. USPS does not consider a package lost unless it has not moved for 10 business days.

per USPS rules, we can not file a missing mail form until the 10th business day after the last scan of the package. Once this form is filed they will begin trying to locate the package. Usually this is enough to locate the package and get it directed correctly to you.There is nothing we can do to help before the 10 business days are up.

After we file the missing mail form and if the package still is not found, we can proceed to filing an insurance claim.

USPS Insurance claims for loss must wait 21 calendar days (Domestic shipments) or 45 calendar days (International shipments) before filing claim with with our shipping insurance company.

Any insurance claims are not paid to customer until we receive the approved insurance claim from the insurance company.  Signed documentation will be required from customer in order to file insurance claims.

 

Returns

All sales are final. Returns are not accepted for any reason due to covid.

Damaged items need to be reported to us within 3 days and Insurance claim will be filed.

If an item arrived damaged by the USPS please contact us within 3 days so we can resolve the issue and file a claim. Pictures of the damaged item and and signed claims paperwork is required and all packaging needs to be saved for claims.

 

 

Jennifer Dean Shop is not responsible for lost or stolen packages that are marked "Delivered" on tracking. I can assist you in filing a theft report/postal investigation report with your post office or authorities in your area. Most often, the item is still in transit to you and was just mis-scanned. We are not responsible for loss or damage to items once item is in customer's possession. 

 

Custom Orders, Payment Plans and Special Requests

Do you accept Custom Orders?
All items on this website are sold as is and can not be customized or changed. I am not currently accepting any custom orders or requests. 

Do you offer Layaway or Payment Plans?

No. All orders must be paid in full at time of purchase. I can not offer interest free lines of credit or perform credit checks or offer financial services.

Will you hold or reserve an item?

No. In order to be fair to all buyers, all orders must be paid in full at time of purchase.

 

For other Frequently Asked Questions visit our FAQ page.

 

Jennifer Dean Shop reserves the right to cancel orders or refuse sale to anyone at any time. Prices and item availability are subject to change without notice. Coupons, promotions, and special offers are subject to change or end without notice. By purchasing from this website you agree that you are buying for your own personal use and not to re-sell or copy my work/ commit copyright infringement, and you agree to all terms and conditions.

 

Coupon Codes/ Sales Terms: Offers may be offered on few occasions. Offers can not be used on past orders. Coupons must be used within promotion dates to be valid.  Offers can not be combined. Only one coupon allowed per order. Coupon code must be entered at time of checkout to be valid.  Some exclusions may apply. Coupons, sales and special offers are subject to change without notice.

 

 

Copyright

All jewelry designs, text and images on this website in all its pages are copyrighted by Jennifer Dean and Jennifer Dean Shop. Images or content may not be used without express written and signed permission from Jennifer Dean.

All Fashion and Model images are copyright by the photographer listed in the Photo Credits page and can not be used without the photographer's express written and signed permission. All images were used with permission of the photographers.

Legal action will be taken against any entity using our images or content without permission.

Copyright 2013-2021

Back to the top
Sale

Unavailable

Sold Out